At Kingvest, we attempt to make sure you're proud with our top-rate down vests. If you aren't absolutely satisfied together along with your purchase, we've got a trustworthy returns and refunds technique in the vicinity. Please study our coverage underneath to apprehend the way to go back to gadgets and request refunds.

1. General Return Policy

• You can also additionally request a go-back inside 10 days of receiving your order.
• Items ought to be unworn, unwashed, and in their authentic packaging with all tags attached.
• Certain gadgets, consisting of personalized or very last sale products, aren't eligible for going back.

2. How to Request a Return

To provoke a go back, please observe those steps:

• Contact Us: Email our customer service crew at support@kingvest.store with the situation line "Return Request." Include the subsequent information: Your order quantity, a short description of the trouble, cause for the go back (e.g., incorrect object, faulty product)
• Return Authorization: Our crew will assess your request and ship you a Return Authorization (RA) quantity at the side of similar instructions.
• Prepare Your Package: Package the object securely in its authentic packaging, inclusive of all tags and accessories. Clearly write the RA quantity on the outside of the package.
• Ship the Item Back: Use a trackable delivery provider to send the object back to the deal with supplied withinside the go-back instructions. Please hold the delivery receipt as evidence of going back.

3. Refund Process

Refunds might be processed primarily based totally on the subsequent scenarios:

• Defective or Damaged Items: If you acquire a faulty or broken object, please contact us within 7 days of receiving your order. We will offer a pay-as-you-go back delivery label, and upon receipt of the lower back object, we are able to trouble a complete refund or ship a replacement, relying on your preference.
• Incorrect Items: If you acquire the incorrect object, please notify us inside 7 days. We will cover the go-back delivery costs, and as soon as we acquire the wrong object, we are able to ship you the precise object or trouble a complete refund.
• Items Not Received: If your order has now no longer arrived in the anticipated transport timeframe, please touch us. We will look into the state of affairs with the delivery service and offer updates. If the order is shown to be lost, we are able to trouble a complete refund.
• Order Cancellations: If you want to cancel your order after it's been placed, please touch us as quickly as possible. If the order has now no longer been processed or shipped, we are able to cancel it and trouble a complete refund. If it has already shipped, please observe the go-back technique mentioned above.

4. Refund Timeline

Refunds might be processed inside 7-10 commercial enterprise days once we acquire the lower back object. The budget might be credited and returned to the authentic price method. Please notice that, relying on your financial institution or price provider, it can take extra time for the budget to appear in your account.

5. Exchanges

Currently, we do not provide direct exchanges. If you would love a one-of-a-kind object, please go back to the authentic object as in line with the technique above and vicinity a brand new order for the preferred product.

6. Contact Us

If you have any questions or need assistance with the return process, please reach out to our customer support team at support@kingvest.store. We are here to help!